FAQs

Order

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Why is my order being canceled and refunded before it shipped?

We will cancel and refund your order if the item is out of stock or damage before the order shipped.
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Is there a limit on the quantity of item per order?

The maximum quantity of items per order is 3. That is to ensure that the order’s size and weight are not exceed the limitation of the courier/post service.

Payment

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Why I cannot see the OXXO payment option at checkout?

You need to choose Mexican peso as the display currency in order for OXXO payment option to be shown at the check out page.

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Why Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal and Przelewy24 (P24) payment option are not showing at checkout?

You need to choose Euro as the display currency in order for Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal,  Przelewy24 (P24) payment options to be shown at the check out page.

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Which Payment Types Do You Accept?

We accept all major payment cards by using Stripe as the payment gateway: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card.

We also accept Alipay,  Apply Pay, Google Pay, Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal,  and Przelewy24 (P24) as payment for all of our items.

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Do you store any credit card information?

All of the credit card information and transaction are stored (if you choose to save card information for future purchase) and process through Stripe payment gateway:

https://stripe.com

We do not store nor process any of your credit card information and transaction at  our side/server.

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Can I change my payment details?

Once your order is confirmed, you cannot change your payment details.

Shipping

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Who is responsible for the customs duties and import taxes?

customs duties and import taxes for the order may vary from country to country. Buyers are responsible for these charges and buyers should inquire their local post office and custom before ordering to clarify the charges.

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Which shipping methods/carriers do you use to deliver the item?

We ship the item through Hong Kong Post airmail with tracking, we also use SF express for places without airmail postage service from Hong Kong.

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Which countries do you deliver to internationally?

We ship to most countries in the world.

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The tracking state of my order does not update, what should I do?

If the tracking state of the order does not update for 2 weeks time, please contact our support by email [email protected] with the tracking number, we will issue an official request to the post office for investigation.

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How will I know whether my order has been shipped?

We will sent you a confirmation email once the order has shipped.

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How long is the handling time before the order being shipped?

The handling time for each order normally takes 1-4 business days (according to the Hong Kong general calendar) before being shipped.

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How can I track my order?

Once the order is shipped, we will sent you a confirmation email along with the tracking number for your reference.

You could track the order at the Hong Kong Post official website:
https://www.hongkongpost.hk/en/mail_tracking/index.html

If your order is shipped by SF express:
https://www.sf-express.com/us/en/dynamic_function/waybill/

You could login to your account for the information of tracking of the order